Part 5 in a series by Sue Dyer of OrgMetrics... How many times have you sat through meetings only to walk away wondering if your team could resolve any of the problems it faced? The ability of a team ...

The workplace is littered with problems that need to be solved on a daily basis, bet it a customer complaint, a quality issue, budget cuts, or communication issues and team dynamics. With all of these ...

Whether you have kids of your own or can recall to your childhood days, you know kids are very savvy when it comes to devising clever plans to achieve the outcomes they want in nearly every situation.

Among high school students and adults, girls and women are much more likely to use traditional, step-by-step algorithms to ...

For more than 20 years — and after working with more than 10,000 participants who attended my Kaizen workshops — I’ve refined a simple yet powerful tool that makes problem-solving useful for everyone.

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Jul 16, 2014, 08:19pm EDT Jun 30, 2021, 10:00am EDT This ...