Have a problem to solve or a decision to make? If so, there are several tried-and-true methods to turn to. As customer experience professionals, the work you do to identify improvement opportunities ...

Author and futurist Kate O’Neill shares tools and frameworks to help managers improve leadership and decision-making in an AI-driven world.

Our lives are judged by the cumulative results of the decisions we make. Decisions are choices. Choices have consequences. Too often the pros and cons of each choice are not weighed. Effective problem ...

Tawn Albright of Bowstring is an award-winning Executive Coach. He works with leaders at all levels from start-ups to multinationals. In my professional journey, I've consistently used an impactful ...

Picture this. You're sitting in an office reception, waiting to be called in for an interview for your dream job. You have no ...

Faced with a tough decision that needs to be made quickly, most leaders’ command-and- control instincts kick in. They are often wrong. In a world changing at an extraordinary pace, expecting a leader ...

Jamie Flinchbaugh is the founder of JFlinch and author of People Solve Problems: The Power of Every Person, Every Day, Every Problem. Sometimes, the big picture can be overwhelming. When it is, it ...

AI has evolved significantly, shifting from narrow, task-specific automation to advanced Cognitive Intelligence Platforms ...

Smart people tend to be annoyed by things average individuals do, all because of how their mind works. So, if these 11 ...

In today’s competitive job market, critical thinking skills are essential for career advancement and achieving high-paying positions. For job seekers aiming for salaries of $100,000 or more per year, ...

IMD Business School’s Arnaud Chevallier explains how five types of questions can improve your strategic decision-making. Few leaders have been trained to ask great questions. That might explain why ...

Shared decision making (SDM) is a method of care that is suitable for the care of patients with cancer. It involves a collaborative conversation seeking to respond sensibly to the problematic ...