Remote desktop tools are the only practical access solution for deskbound workers who are only occasionally out of the office, but should you use a hosted service or an appliance? It will depend on ...

At some point, calling your tech-savvy friends and relatives for help gets old. Or rather, they stop answering the phone, and you’re left on your own to figure out why your Wi-Fi doesn’t work.

Originally called the NetworkStreaming SupportDesk, the company earlier this year rebranded its appliance as well as itself under the Bomgar name. Regardless of its moniker, the Bomgar Box is ...

Hybrid and remote work has introduced novel difficulties for IT departments and workers, such as how to access resources or troubleshoot issues when employees are geographically dispersed. Fortunately ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. Why you can trust TechRadar We spend hours testing every product or service we review, so you can ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

Microsoft this week updated its Remote Desktop client for macOS, which allows users to access their computer through another device remotely. The latest update brought native support for the M1 chip, ...